Manager – Operational Excellence

Faulu Kenya Deposit Taking Microfinance Limited is a dynamic Christian organization within the micro-finance sector.

Faulu was the first Micro Finance Institution in Kenya to be licensed by the Central Bank as a deposit taking institution.

In line with the growing business needs we are seeking highly competent, focused and results oriented
professionals to fill the following positions:-

Manager – Operational Excellence
Reporting to the Head of Operations, the position holder will provide support to the Branch network, in liaison with other Departments and external service providers to achieve and sustain cost effective services to our clients.

Key Responsibilities
• Lead the Operational Excellence team to foster compliance for all branches/units to existing regulator and internal policy and procedure guidelines
• Co-ordinate and facilitate continuous operations process improvement across branches network
• Ensure desirable customer service at all contact points
• Monitor branch cash holding on a daily basis and take appropriate actions.
• Promptly handle daily routine and all queries originating from the branches and provide the relevant support.
• Train and capacity built Operational Excellence, banking operations and Customer service teams to up service levels.
• Identify various operations gaps and in liaison with the relevant stakeholders, develop plans to address the gaps.
• Working closely with the relevant head office units, ensure effective administrative support to all the Branches including security systems and other administrative arrangements
• Deputize the Head of Operations in running of the Department.
• Represent the Department in various internal and external forums
• Under guidance of the Supervisor, prepare strategy papers, board reports and other reports and present them when needed.
• Liaison with the various Heads of Departments and Managing Director on related assignments.

Qualifications and Experience
• Relevant University Degree. Possession of Professional Banking or MBA qualification would be an added advantage
• Over five (5) years managerial experience in a banking industry in a related role with a good performance track record.
• Exposure to Head Office Banking Operations support to the branch network will be a definite advantage
• Advanced people management capability.
• Thorough knowledge of banking products, processes and services.
• Experience in customer service especially in a banking environment.
• Advanced knowledge and experience on Central Bank's rules, regulations and procedures.
• Strong organizational and administrative skills (including decision making skills)
• Excellent Leadership capacity, including strong communication, training, negotiation and interpersonal skills, with the ability to motivate staff.
• Flexibility of travel – must be ready to travel frequently, and occasionally on short notice

If you meet the specified criteria, send your application letter and updated CV (including 3 referees, one of whom must be a spiritual leader) to the undersigned through the e-mail address below:

Head of Human Resources
Faulu Kenya Limited
P.O Box 60240 – 00200 Nairobi

Email: excitingcareers@faulukenya.com
Applications to reach us on or before 24thFebruary 2012.
Only shortlisted candidates will be contacted.

If you will not hear from us by 9th March 2012 consider your application unsuccessful