Tour Manager

Employment type: Full time

Company Profile:
Our client, one of the major inbound tour operators in South Africa and Eastern Africa Seeks highly qualified and experienced individuals for the positions below.
Main Responsibilities
• To manage a team of 5 tour consultants & agent of reservations
• Dispatching the quotes to clients.
• Following up to ensure that responses are send by tour consultants on time and accurately, Helping tour consultants to solve problems
• Performing final check of the FIT’s files, organising and adjusting the work load of the tour consultants ( to be involved in their in box follow up )
• Planning the peak/high and low season work load by following the files closely, using the Cie procedures.
• To follow the Cie procedures and control that the team does it also.
• To handle personally sensitive requests (the person will quote and book up market requests and any specific request).
• To keep a good and professional relationship with existing clients (agent/tour operator) & suppliers.
• To create and develop good relation with new and potential clients (agent/tour operator) & suppliers.
• To keep the data base of suppliers for the FIT’s updated and lively: new hotels, new activities, list of prices, offers ….
• To work in team with the other departments: accounts, transport and series.
• To be on duty for clients calls ( on rotation )
• To check guides planning for the FIT’s files.

Required Qualifications, Knowledge and Skills
• Must be French speaking - must be fluent, able to have professional discussion with French clients
• 5 years experience in a similar position.
• Experience on the French market and any overseas markets (Prior experience in handling German/Japanese market is an added advantage).
• Excellent knowledge of Kenya and Tanzania as a touristic destination
• Relevant Academic/educational qualification
• Must be Result orientated
• Should be Commercial - daily contact with professional of the tourism industry, the person needs a strong commercial attitude to be able to gain new clients, keep the existing ones by building an excellent relationship.

To apply for this position send your CV to milkah@myjobseye.com quoting the position in the subject line. Kindly also mention your current/ last salary and benefits. Only shortlisted candidates will be contacted.